Use code WELCOME10 for 10% off your first order Free delivery inside Dhaka on orders over ৳1500 100% genuine products, or your money back Use code WELCOME10 for 10% off your first order Free delivery inside Dhaka on orders over ৳1500 100% genuine products, or your money back
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Returns Policy

We want you to be happy with your purchase. If something isn't right, here's how our returns process works.

Return Eligibility

Returns are accepted within 7 days of delivery when:

  • The item arrived wrong, damaged, or defective
  • The item received doesn't match what was ordered
  • The item is unused, in its original packaging, and in resellable condition
For hygiene and safety reasons, opened or used skincare, cosmetics, and personal care items (e.g. lipsticks, creams, serums) generally cannot be returned unless they arrived defective or incorrect.

How to Return an Item

  1. Contact us via the Contact page within 7 days of delivery with your order number
  2. Our team will verify eligibility and confirm next steps
  3. If eligible, send the item back in its original condition
  4. Once inspected, we'll process a refund or replacement

Refunds

Once a return is verified, refunds are processed within 7-10 business days — via bank/mobile banking transfer for Cash on Delivery orders, or back to the original payment method for online payments. Shipping charges are non-refundable unless the error was on our part.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please let us know within 48 hours with photos of the packaging so we can resolve it quickly.

Questions?

For any questions about our returns policy, please get in touch.